VOLVO TRUCK : VOLVO UK NATIONAL MOT PASS RATES HIT 91% FOR FIRST HALF OF 2009
Volvo UK NATIONAL MOT PASS RATES HIT 91% FOR FIRST HALF OF 2009Press InformationRelease Immediate 29th July 2009 No. 1446VOLVO UK NATIONAL MOT PASS RATES HIT 91% FOR FIRST HALF OF 2009
According to statistics issued by VOSA, Volvo Trucks’ Dealer Network has achieved a national UK initial pass rate for MOT annual tests of 91.0%, for the six months to June 30th 2009.
The Volvo figures include not just Volvo trucks, but also trailers and non-Volvo vehicles prepared and tested by the Volvo Dealer Network.
Indeed, the pass rate for June itself is 92.1% (1.75% better than May 2009) and reflects a rising trend in the Volvo Dealer Network as a whole. In fact, Volvo’s Dealers outperformed the general initial pass rate trend for the full year 2008 by achieving a 2.97% improvement compared to the rest of the manufacturers who recorded a 1.47% improvement over the course of the year.
The Volvo Truck Dealer Network conducted around 11,500 MOT tests in the first six months of 2009.
The Volvo figure of 91% compares favourably with the pass rate of 73.9% for all manufacturers for the same period, according to VOSA’s official figures.
Some Volvo Dealer groups with between 9 and 11 depots are consistently returning monthly MOT pass rates around 95%. In addition, individual depots have achieved 100% first time pass rates for two or more months running this year. For example, A Culpin & Sons of Spalding and the Lincoln depot of Crossroads Truck & Bus have both recorded 100% pass rates for consecutive months this year.
According to Volvo Trucks’ Managing Director Göran Nyberg, the Volvo Dealer Network is very focused on MOT pass rates. “We are working very hard to continually improve MOT pass rates as they affect customers’ Operator Compliance Risk Scores (OCRS)VOSA themselves say that improving MOT initial pass rates is a good way for an operator to improve their OCRS. We have dedicated MOT Technicians and some Volvo Dealers have Designated Premises with their own VOSA approved Test facilities.”
“These excellent MOT pass rate figures are the result of the training and investment Volvo and our Dealers are making in the ongoing programme to deliver consistent and high quality customer service across Europe,” says Göran, adding: “We recommend customers use our Preventive Maintenance or full Contract Maintenance programmes. That way, our Dealers build up an intimate knowledge of their vehicles as they carry out inspections and servicing and this helps in achieving the optimum initial pass rate. It means that customers benefit from fewer journeys to the Test station and improved vehicle uptime. Overall, when we conduct our annual customer survey, it confirms that our Dealers’ focus on MOT pass rates has been a factor in significantly improving customer satisfaction ratings across the UK, year on year.”
- ENDS -For more information, please contact : Nigel Hanwell, Press Officer, Volvo Trucks Tel : +44 (0) 1926 414210 Mobile : +44 (0) 7831 817083 Fax : +44 (0) 1926 414386 E-mail : nigel.hanwell@volvo.com
“These excellent MOT pass rate figures are the result of the training and investment Volvo and our Dealers are making in the ongoing programme to deliver consistent and high quality customer service across Europe,” says Volvo Trucks Managing Director Göran Nyberg. The Volvo Truck Dealer Network has posted a best-ever score for MOT initial pass rates of 91% for the first six months of 2009.
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